business, ICT in Business

TIMWOODS and how to reduce them!

We are still talking about how to increase your business productivity. This time, we are discussing the eight wastes of TIMWOODS and solutions for reducing them. We try, as much as we can, to make all our advice as simple and practical as possible and our aim at the end of every post is to get you to work! Begin implementing all we have shared and will share with you and your business will never remain the same.

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business, ICT in Business

TIMWOODS and Process Mapping

We are still talking about how to increase your business productivity. This time, we are discussing in the area of Process Mapping and how to identify wastes in your processes. We try, as much as we can, to make all our advice as simple and practical as possible and our aim at the end of every post is to get you to work! Begin implementing all we have shared and will share with you and your business will never remain the same.

business, ICT in Business

Three areas mediocrity must not be tolerated!!!

Mediocrity is sort of an unfortunate industry standard in some parts of the world, but, should it be so? In his post we share three areas where mediocrity should not be tolerated in your business if you're looking to go past product to brand name. Being up to standard should be your 'mediocre' and being above standard should be your daily target. Don't get sucked into the mediocrity surrounding you. Be the best and the best will come to you!

business, ICT in Business

Identifying Your Customer Service Touchpoints

Customer service touchpoints are where your business meets your customers. Identifying these touchpoints and optimizing them will help you achieve guaranteed customer satisfaction. In this post, you can discover various touchpoints identified and how to get the best out of them. Customer service touchpoints are also very useful for government agencies and governments as a whole.

business, ICT in Business

The Nigerian SME Forex Exchange Window?

SMEs can now access the forex window for importation of items and this sort of levels the playing field of business importation in Nigeria. In this post, we share a conversation with a financial expert on what it really means and how it can be accessed. Nevertheless, this does not mean things like toothpick, hair-nets and certain things that can be produced here should be imported but rather things needed to make and produce here! Let us use this window to build the nation more and not to destroy!

business, ICT in Business

When should I make my first hire(s) and Who should I hire?

When should I make my first hire(s) and who to hire is a very good question and can prevent you from making a lot of mistakes when hiring if answered properly. So many businesses in Nigeria find themselves overstaffed and I believe the root cause of over-staffing your business is the same as hiring your first employee at the wrong time or the wrong reasons. Finding out when the right time is to make your first hire can be very crucial for you and this post can help you find that out.

business, ICT in Business

Who’s your Nkem?

I find it fascinating that things such as hurricanes, storms, disasters of all sorts can be given names, even our customers from hell have a name —how much more our perfect customers. Perfect not in the sense that they are perfect in all their ways, as no such thing on earth is, but they are perfect for your business. I searched for a name for my perfect customer. A name that speaks about love and sacrifice for love, a name, when called reminds me of my intimate relationship with my customer, a name that means "MY OWN". Nkem —Nkemdirim, is that name. The name means " MY OWN WILL STAY WITH ME" or "MY OWN WILL REMAIN WITH ME" in the the Igbo tribe of Nigeria. Names add values to "things". Naming your customer Nkem will add value to your customer. It'll add value to your business / customer relationship! Try it and see!

business, ICT in Business

Employee Training Issues

Companies who train and develop their employees pride themselves on that fact; that they are a learning organization. This is usually at the top of their recruitment adverts – to showcase the fact that they are a learning organization. This is good! This is very good! Having said that, we believe if companies can tailor their training and development workplace policies to their various organizational environment and challenges, they shouldn’t have to worry about giving poor and ineffective training. Don’t feed your staff with the wrong diet for growth. In this post are five simple and practical steps to getting employee training and development right.