Customer service touchpoints are where your business meets your customers. Identifying these touchpoints and optimizing them will help you achieve guaranteed customer satisfaction. In this post, you can discover various touchpoints identified and how to get the best out of them. Customer service touchpoints are also very useful for government agencies and governments as a whole.
Customer satisfaction is a term so widely used, yet, a reality so elusive to most. Some try to make it a reality in their businesses; some have already mastered the art of it; while it seems like the rest of the pile don’t give a care in the world about it. Every business needs to be meek towards their customers. What happens when you come in contact with “customers from the pit of hell” as I call them? Good question! You’ll most certainly come in contact with customers like these and we've shared certain qualities you need to handle them.
Companies who train and develop their employees pride themselves on that fact; that they are a learning organization. This is usually at the top of their recruitment adverts – to showcase the fact that they are a learning organization. This is good! This is very good! Having said that, we believe if companies can tailor their training and development workplace policies to their various organizational environment and challenges, they shouldn’t have to worry about giving poor and ineffective training. Don’t feed your staff with the wrong diet for growth. In this post are five simple and practical steps to getting employee training and development right.
Customer retention answers questions like ‘how do we get these visitors to become customers’ and ‘how do we get these customers to become Customers (no, it isn’t a typo – there are customers and there are Customers; these Customers are not yet in the loyal side of the spectrum but can be on their way there if you play your cards right)’. Until you recognize these ‘visitors’ as ‘customers’, you will still treat them as visitors, and both your business and the visitor never reaches the business – customer relationship level. From the moment they step their feet into your business premises or they make a first purchase from your business, recognize them as customers and begin retention tactics.
In our previous post series on Customer Profiling, we mentioned that Customer loyalty and Customer retention as benefits a company can get from profiling their customers. In this second series of posts, we’ll learn a bit more about what Customer loyalty and Customer retention is; and also some practical ways to achieve them. Loyalty speaks more of a long-term – making your customer a lifetime customer – relationship between your business and her customer. Customer loyalty is having a legacy of customers.